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  1. Medit Help Center
  2. Problem Solving (Troubleshooting)
  3. Account, Orders & File Management

Account, Orders & File Management

[Medit Link / Express] Errors & Freezing, Account & Licenses, Orders & Billing, File Save & Sync

  • License Issue
  • Error code 5: Synchronization failed
  • Error code: 520 or 522
  • Error code: 523
  • Unable to turn Medit Link back online
  • Assertion failed > Line: 65
  • Assertion failed > Line: 198
  • Assertion failed > Line: 213, 227, 262, or 263
  • DLL Error on Program Launch (Bad Image Error)
  • Unable to start Medit Link / Medit Scan for Clinics(Labs)
  • Slowed uploading of case data to the cloud server.
  • The file upload status is incorrectly recognized.
  • Unable to download files
  • Medit Link Crash Report when exporting files (Dell PC only)
  • I can't log in to Medit Link website on Edge browser.
  • The membership subscription page won't open in my browser.
  • Medit Link Web application keeps defaulting to the wrong language.
  • Warranty Activation Error
  • In Medit Link > Partners, I can't locate the user I'm looking for.
  • Failed to initialize the graphics card for hardware acceleration
  • How to run Web Viewer with NVIDIA card
  • Failed to playback the recorded video on Medit Link
  • Display scaling issue
  • Unable to add a scan body library to favorites.
  • exocad > Medit Link fails to load the project file of exocad
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