Problem Solving (Troubleshooting)

Scanner Connection & Power

Wired/Wireless Connection Failure, Power Won't Turn On, Battery Issues

• i700 wireless
• i700
• T710 T510 T310

• Intraoral Scanner Connection Issues (i500, i600, i700, i700 wireless, i900, i900c) ⭐
• [Troubleshooting] i900 Mobility
• Scanner Power Won't Turn On
• Scanner Connection Failure Due to .ioscn File Mismatch
• Failed to connect to the scanner

Software Installation & Updates

[Medit Link / Express / Scan] Installation & Update Errors, Firmware Issues

• Error Code : 1603
• Medit Link Update Failure Issue
• Firmware Update Failure or Unsupported Firmware Message
• License update failure
• EXE and MSI file signature mismatch
• Framework installation error of DentalCADApp.exe

Account, Orders & File Management

[Medit Link / Express] Errors & Freezing, Account & Licenses, Orders & Billing, File Save & Sync

• License Issue
• Error code 5: Synchronization failed
• Error code: 520 or 522
• Error code: 523
• Unable to turn Medit Link back online
• Assertion failed > Line: 65

Scan & Calibration

[Medit Scan / Express] Errors & Lag/Freezing, Scan Quality, Live View Display, Calibration

• Post-processing > Processing failed
• Slow Scanning Speed (FPS) or Software Lag Issues⭐
• Intraoral Scanner Scan Data Quality Issue (i500, i600, i700, i700 wireless, i900, i900c)
• Calibration Issue (i500, i600, i700, i700 wireless, i900, i900c)
• Processing Does Not Start After Scan Completion
• Processing Time Delay or Freeze Issue

Scanner Hardware & Status Issues

Buttons, LEDs, Fan Noise/Overheating, Tip Recognition

• i900 Touch Band / Touch Pad Not Working
• Scanner Power Button Not Responding, Causing Power Not to Turn Off
• Scan Button Not Initiating Scan
• Unable to Recognize Scan Tip
• Intraoral Scanner Heating, Fan, and Fogging Issues (i500, i600, i700, i700 wireless, i900, i900c)
• The scanner is overheated.

Scanner & Accessory Damage

Scanner Exterior/Internal Damage, Tip & Cable Damage

• Damage and Deformation Issues (i500, i600, i700, i700 wireless, i900, i900c)

Medit Apps

• Apps look cut-off or displayed improperly

colLab (Legacy version of tabletop scanner software)

• [colLab] Calibration > Color camera calibration result was over the maximum threshold.
• [colLab] Calibration > Failed to capture images
• [colLab] Calibration > Failed to find the L5 target
• [colLab] Calibration > Failed to load the PNL file
• [colLab] Calibration > Failed to write the sensor calibration file.
• [colLab] Calibration > Failed to write the axis calibration file.