Unable to download files

[Symptoms]

Unable to download files when

1. Labs attempt to download files included in the cases clinics sent.
2. You try to open the case on other PCs that were not used to scan the case.

[Troubleshooting]

¶ Unable to download files when labs attempt to download files included in the cases clinics sent.

1. The clinic that created the case should update its Medit Link app to the latest version.
2. The clinic needs to trigger the synchronization process by cloning the case.
3. Send the cloned case as an order to the lab again.

¶ Unable to download files when you try to open the case from other PCs that were not used to scan the case.

1. Update the Medit Link app to the latest version on the PC that was used to create the case.
2. Start the synchronization process by making a copy of the case(cloning) or by editing a bit of the scan data.