[Medit Link] Scan Data Is Not Displayed in the Case After Scanning (lost scan data)

Symptoms

• After completing a scan, the scan data is not displayed when you open the case in Medit Link.
• The case status appears as Form Only even though the scan has been completed.

Solution

This issue may occur when data created in offline mode is not synchronized properly during the transition to online mode.

Follow the steps below to clone the affected case.

1. In Case Box in Medit Link, open the affected case.
2. Use the Clone feature to clone the case.

Data synchronization is attempted again during the cloning process. If the original scan data still exists, it may be restored in the cloned case.

If the data is still not displayed after cloning the case, there may be an issue with the original scan data. Please contact us so that we can investigate the cause.

Submit a request

Prevention Tips

If the program closes unexpectedly or crashes, the scan data you were working on may not be saved properly.

To improve the chances of recovering data in such cases, enable the Enable Auto Recovery option in Medit Scan for Clinics/Labs. This option temporarily saves files while you are working and allows the saved temporary data to be recovered if the program closes unexpectedly.

Automatic Backup