DLL Error on Program Launch (Bad Image Error)

Symptoms

A Bad Image error occurs as follows when launching Medit software.

• An error message related to DLL files is displayed
• A message prompting program reinstallation is displayed
• Error code: 0xc0e90002
  

Troubleshooting

1. Disable Smart App Control

1) Run Windows Security

2) Click on App & browser control and enter Smart App Control

3) Set Smart App Control to Off

2. Add Exclusion Folder in Windows Security

1) Run Windows Security

2) Virus & threat protection → Virus & threat protection settings → Manage settings

3) Scroll down to Exclusions → Add or remove exclusions

4) Click Add an exclusion and add the following folders

• C:\Program Files\Medit
• C:\ProgramData\Medit
• C:\Users\%username%\Documents\Medit
  

3. Windows System File Repair (SFC / DISM)

1) Run Command Prompt as administrator

2) If the UAC (User Account Control) window appears, click Yes

3) Enter the following command

DISM /Online /Cleanup-Image /RestoreHealth

4) After completion, enter the following command

SFC /scannow

5) Restart the PC after scanning and repair

4. Reinstall Medit Link

1) Control Panel → Programs and Features → Uninstall Medit Link and the affected program

2) Delete remaining files in the path below (delete only Medit Link and affected program folders)

C:\Program Files\Medit

3) Download and install the latest version from the Medit Link website