Affected Scanner Models
[ All intraoral scanner models (i500, i600, i700, i700 wireless, i900, i900c) ]
The following information applies to all scanner models listed above.
Symptoms
Firmware update fails.
A message appears stating that the firmware is unsupported by the software.
Solutions
The firmware update will fail if the scanner is turned off or disconnected from the PC, or if the Internet connection is lost during the firmware update.
1. Verify that all of the components are connected properly.
2. For i700 wireless, verify that the battery is sufficiently charged for the firmware update. (It takes about 5 to 8 minutes.)
3. Examine your internet connection.
4. Restart the firmware update by turning on the scanner.
- Please do not use the scanner while the firmware is being updated.
5. If the firmware update continues to fail, please submit a request through the link below.
Remote support may be required for a manual firmware update.
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