[Medit Scan for Clinics/Labs] Processing Issues

If you experience any of the following symptoms during the processing stage after completing a scan in Medit Scan for Clinics/Labs, refer to the information below.

Symptoms

• An error message appears during processing.

• Processing takes an unusually long time or stops at a certain percentage.
• Processing does not start and remains at 0%.
• The case status is displayed as Processing Failed during processing.

Troubleshooting

Processing issues mainly occur when calculations fail due to excessive noise in the scan data or insufficient system RAM. When this issue occurs, the final 3D mesh data may not be generated.

1. Check the Medit Link version

Make sure Medit Link is up to date. If you are not using the latest version, update it.

2. Back up the case

To safely preserve the original data during troubleshooting, it is recommended to duplicate the case and keep the duplicate as a backup.

3. Launch Medit Scan for Clinics

In Medit Scan for Clinics, click the Scan button to open the affected case.

4. Optimize the data

At each scan stage, use the trimming tools to remove unnecessary soft tissue and noisy scan data. Then click the Optimize button to reduce the data size and minimize noise in the scan data.

5. Run processing again

Click the Complete button to process the case again.

Prevention Tips

• Always keep Medit Link up to date.
• Keep the scan tip clean to minimize noise in the scan data.
• Use the Optimize feature at each scan stage to optimize the data in advance.
• Close unnecessary programs running in the background before processing.
• Keep the number of frames below 5,000 per arch.
  (Depending on your PC specifications and available RAM, it is recommended to keep the number of frames at approximately 3,000–4,000.)