Multiple Cases Stuck in Processing Status

Symptoms

Multiple cases are simultaneously stuck in the Processing status, and the processing progress does not move at all.

Point to Check

• Normally, only one case is in Processing status at a time.
• If multiple cases are in Processing status simultaneously, it is an abnormal situation with a high possibility of data loss.

• This mainly occurs when data created in offline mode is not properly synchronized when switching to online mode.

   

Troubleshooting

1. Check the Modified Date

• Check the modified date of the cases in Processing status.

2. Check Data Storage Path

• Storage path (default): C:\ProgramData\Medit\Medit Link\Data\Operation
• Check the case folder based on the modified date and verify the presence of original/result data.

3. Report Data Loss if Recovery is Impossible

• If there is no data in the folder or recovery is impossible, report to our support team following the data loss reporting process.

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