Certain areas where it is challenging to acquire scan data

Symptoms

Scan data is rarely acquired even when a specific area is scanned from various angles.

Solution

Perform the following prior to scanning:

• Calibrate the scanner.
• In the program settings, disable the "Global Soft Tissue Filtering."
• Enable "Prevent Scan Data Misalignment" in the program's settings.

Try the following alternatives if the data is still not collected.

• Press "Optimize" to properly align the acquired scan data and then scan again.
• Deactivate either "Smart Scan Filtering" or "Smart Color Filtering" or both, and scan again.