Affected Scanner Models
[ i600, i700, i700 wireless ]
The following information applies to scanner models listed above.
Symptom
Rainbow wave-pattern noise appears in the Live View, and scan data cannot be obtained.
Troubleshooting
1. Request Remote Support for Pattern Firmware Re-upload
This issue requires support via a remote session to re-upload the pattern firmware.
Please submit an inquiry including the details of your inspection, which will help in resolving the problem.
2. Perform Calibration Again
After re-uploading the pattern firmware, you must perform calibration again for the issue to be resolved.
Comments
0 comments
Please sign in to leave a comment.