Failed to Connect due to IP Address Conflict

Issue

“Failed to Connect due to IP Address Conflict” pop-up appears.

Troubleshooting

First, you have to check if “Cypress GX3 SuperSpeed” is connected.

1) Go to the Control Panel.

2) Click “View network status and tasks” under Network and Internet.

3) Click “Change adapter settings.”

4) If you see the “Cypress GX3 SuperSpeed” message as below, it means the scanner is connected.

Even though the scanner is connected, you may still get the same message.

This issue may occur if the IP address of another connected device matches the Medit TX10 (T710/T510/T310) IP address.

In this case, please follow the steps below to resolve the issue.

1) Disconnect all cables from the computer except the Medit TX10 scanner. (USB, Ethernet)

2) Go to C:\Program Files\Medit\Medit Link\Medit Link and run “LC3000_IP_Changer.”

3) Follow the instructions on “LC3000_IP_Changer” to change the IP address.

4) Open Medit Link and run Medit Scan for Labs to check the scanner connection and operation.

5) Reconnect all cables removed in Step 1).

6) Recheck the scanner connection and operation in Medit Scan for Labs.