[FAQ] Medit Apps – Paid Plans

Question 1: I see a message saying that Medit Apps (ClinicCAD, Model Builder) are no longer supported.
 

Answer: If you run Medit ClinicCAD (US Only) or Medit Model Builder from the Case Box in Medit Link version 3.3.6 or lower, a popup message may appear stating that the app is no longer supported. This does not mean that support for the app has actually ended—it simply indicates that additional updates are required.

Please update Medit Link to version 3.4.2 or higher first, and then update the apps to the latest version from the App Box.

You can check the version of your Medit Link App in the top-left corner of the application.

Question 2: I’m trying to make a payment, but a popup says I am not authorized to proceed with the payment. 
 

Answer: This popup appears when a Member account attempts a one-time payment.
 

All payments in Medit Link—including the Medit Cloud Storage Plan and Medit Apps subscription or one-time payments—can only be made by Admin accounts.
Member accounts are not allowed to make payments directly. (If the Admin account has subscribed to a Medit Apps plan, Member accounts can export files without making additional payments.)

If you need to export a file using a Member account via one-time payment, please follow the steps below:

1) When the popup appears, click Save to save your current project file.

2) Log in with an Admin account, and complete the payment for the saved file.

3) Once the payment is complete, select the file and proceed with export.

Question 3: An unexpected charge has occurred. 

Answer: You can view your subscription details by going to Membership > Manage Plan in the web version of Medit Link.

Manage Plan

Question 4: The amount charged on my card statement is higher than the amount shown on the Medit Link invoice.

Answer: This difference was not charged by Medit Link. It is usually due to additional fees imposed by your bank or card issuer. For details regarding these fees, please contact your bank or card issuer directly.

Common Reasons for Additional Fees

1. Currency Conversion Fees

If the currency of your payment differs from your credit card billing currency, your bank or credit card issuer may apply foreign exchange fees. These fees are independent of Medit Link and are determined solely by your financial institution.

2. International Transaction Fees
 

Medit Link processes payments through a payment system (Stripe Inc.) based in the United States. If your payment method was issued outside the United States, your bank or credit card issuer may impose international transaction fees regardless of the payment currency. Even if your credit card is charged in your local currency (e.g., EUR), it may be subject to additional fees because it was used outside the country of issue.

Question 5: My payment attempt failed. What should I do? 

Answer: Please check the most common causes and solutions listed below.

 

Reason 1: The card information entered is outdated or incorrect.

How to fix it:
✅ Make sure the card number, expiration date, and CVC (security code) are entered correctly.
✅ Check if the card has expired.

Reason 2: Insufficient balance in your account.

How to fix it:
✅ Check your bank account or credit card balance and spending limit.
✅ Try using a different payment method.

Reason 3: Your card issuer blocked the transaction as a suspected fraudulent activity.

How to fix it:
✅ Contact your bank or credit card issuer to request payment authorization.

Reason 4: Multiple failed attempts with the same card triggered automatic blocking.

How to fix it:
✅ Try using a different credit or debit card.

Reason 5: Network issues or Stripe server errors.

How to fix it:
✅ Try the same payment method again later.

Reason 6: Antivirus or firewall software on your computer is blocking the payment.
How to fix it:
✅ Temporarily disable or pause your antivirus or firewall, then try the payment again.

Reason 7: International payments are blocked on the card being used 

How to fix it:

✅ Payments on Medit Link are processed based on the United States region.
If international payments are blocked on the card being used, the payment may be declined.

Please use a different card that supports international payments, or disable the international payment blocking service and try the payment again.
 

If the issue persists, please contact our support team.
Submit a Request

Question 6: How can I check if a scanner is registered? I want to register a scanner to my account. 

Answer: Please refer to the linked guides below. 

Scanner Registration and Pricing Benefits

Question 7: I own a scanner, but a payment window appears when I try to export a file. 

Answer: Please refer to the linked guides below. 

Scanner Registration and Pricing Benefits

Question 8: I want to cancel my subscription. 

Answer: Please refer to the linked guide. 

Canceling a Subscription

Question 9: A Clinic currently owns and uses a Medit scanner under a Clinic account, but we would like to receive scanner ownership benefits under a Lab account for the In-house Lab.

Answer: Some Medit Apps offer benefits, such as free access or preferential pricing, depending on the registered Medit scanner and the policy for each product.
If you operate an in-house lab and would like to receive app benefits through a Lab account, you can change the account to which the scanner is registered by following the steps below.

1. Deregister the scanner from the Clinic account where it is currently registered.

How to deregister a scanner:
Medit Link Web > My Info > My Scanner > Click the "Registered" button next to the scanner you want to deregister. When a popup appears, click "Disconnect" to confirm.

2. Connect the scanner you own to the Lab account where you want to receive the benefits.

3. Perform the first scan once in the Lab account connected to the scanner. The scanner will be automatically registered.
You can check whether the scanner has been successfully registered via Medit Link Web > My Info > My Scanner.

4. Once automatic registration is complete, product-specific app benefits may be applied to the Lab account.

However, the availability and type of benefits vary depending on the policy for each product. Having a registered scanner does not mean that the same benefits apply to all Medit Apps.

In addition, the scanner can still be used with the Clinic account from which it was unregistered, but the app benefits associated with scanner registration will no longer apply.