Troubleshooting

i700 wireless

• The i700 wireless scanner's handle could not be mounted.
• Connection problem with COM & LPT ports
• Firmware update fails.
• Connection to the wireless hub is not possible (USB-C direct connection).
• Connection to the wireless hub fails (USB A to C with the power adapter).
• The scanner's wireless connection is lost.

i700

• Why is the LED lamp of my i700 blinking?
• i700 > Fail to connect to the scanner (USB Power Hub connection)
• i700 > Fail to connect to the scanner (USB-C direct connection)

i500

• i500 > Fail to connect to the scanner.
• i500 > The scanning view has frozen while scanning.
• i500 > Live View doesn't work intermittently while scanning.
• Stuck during scanner calibration process steps
• Crash by i500 calibration

Medit Link

• Preoperative scan data is not automatically loaded after updating Medit Link to the most recent version.
• Slowed uploading of case data to the cloud server.
• In Medit Link > Partners, I can't locate the user I'm looking for.
• Display scaling issue
• Error code 5: Synchronization failed
• EXE and MSI file signature mismatch

Medit Scan for Clinics

• The scanning speed(FPS) has slowed.
• How to run Web Viewer with NVIDIA card
• Certain areas where it is challenging to acquire scan data
• Double-layer scan data
• After post-processing, some of the data is missing.
• Things to check when acquiring unsatisfactory scan data

Apps & Integration

• Apps look cut-off or displayed improperly
• Calibration Wizard > Calibration does not work.
• Model Builder > Failed to create die
• exocad > Medit Link fails to load the project file of exocad

Tabletop Scanners (T-series)

• Scanner connection issues when connecting an internet cable and a scanner to USB ports using the same chipset.
• The scanner connection failed with the message "Administrator privilege is required."
• T710/T510/T310 > Cannot connect to the tabletop scanner.

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