Why isn't my new tabletop scanner recognized by the software?

Inquiry

I recently purchased a tabletop scanner, but it is not recognized by the software.

Answer

1. Check that the account you're logged into is a dental lab or a dental clinic account.

2. Users must first create a "Medit Link Lab" account before running the Medit Scan for Labs program.

• If you created an account as a "Dental Clinic," you will be unable to run the Medit scan for Labs.

3. When you log into the Medit Link app with a dental laboratory account, the connected program will be Medit scan for Labs.

• Alternately, go to Settings > Connected Programs > Medit Scan for Labs and select the checkbox.

4. In the "Work box," create a new case, and then, on the left, click the Tabletop Scanner icon. When you click the "Scan" button, the Medit scan for Labs program will begin.