🔍 In Box > Detail

If you select a case from the In Box, you can view the Order Details page for more information.

(1) It displays the case's current status. It is kept up to date in real-time as the case progresses.

(2) Displays clinic-entered Form Information, Case Name, and Patient Name. To view the form's detailed information, click the form information link.

(3) The case's data are all displayed. You can preview the file if you select scan data.

(4) You can save the order form as a PDF or print it directly.

• The PDF & Print feature is available for cases that are Pending, Accepted, Ready, Shipped, or Completed, but not for cases that have been Canceled, Rejected, or Refunded.
• In offline mode, the PDF & Print feature is unavailable.

(5) You can double-check the following order details.

• Order ID (issued automatically upon ordering)
• The date and time of the order
• The date requested for delivery
• The partner's name who sent the order

(6) Depending on the order type (with payment, skip payment, or order only), the price information appears.

(7) If the clinic created a memo when placing the order, it is displayed here.

• If the case's status changes to "Ready" after completing the work stages in the Work Box, the shipment registration field appears, where delivery information can be entered.

(8) The order is accepted when you click Confirm Order.

• The status of the case has been changed to "Accepted." The clinic will be informed of the change.
• The case becomes available for group members in the Work Box (internal staff). They can begin the case's work process.