Does the i500 work via a USB 2.0 connection?
The i500 system is not compatible with the USB 2.0 connection. It should be connected to a USB 3.0 port via a USB 3.0 cable. Make sure to connect the scanner in accordance with the following instructions.
Setting up the i500
(1) Connect the USB 3.0 Cable to the Power Hub.
(2) Connect the Medical Adapter to the Power Hub.
(3) Connect the Power Cord to the Medical Adapter.
(4) Connect the Power Cord to a Power Outlet.
(5) Connect the USB 3.0 Cable to the PC.