A clinic can request for a refund from a lab. If the payment was made through KCP, the lab will receive the refund request and will need to complete the refund process by contacting the Medit Link operations team:
- For payments made through KCP, the lab should contact the Medit Link operations team (+82.02.2193.9600) who will process the refund.
Once the refund is complete, the status of the transaction will be reflected as Refunded. The change in status will also be reflected on the Medit Link application.