How to get a refund from a lab

[1] Stripe

If the payment was made through Stripe, the lab will receive the refund request and will need to complete the process as follows:

• For payments made through Stripe, the lab should execute the refund process using the lab's Stripe  account.

Once the refund is complete, the status of the transaction will be reflected as Refunded. The change in status will also be reflected on the Medit Link application.

[2] KCP (Korean Cyber Payment system)

If the payment was made through KCP, the lab will receive the refund request and will need to complete the refund process by contacting the Medit Link operations team:

• For payments made through KCP, the lab should contact the Medit Link operations team (+82.02.2193.9600) who will process the refund.

Once the refund is complete, the status of the transaction will be reflected as Refunded. The change in status will also be reflected on the Medit Link application.