How to get a refund from a lab

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A clinic can request for the refund for a particular transaction. When the lab accepts the refund request, they will execute the refund process as the following.

[1] Refund on Stripe

  • The lab should execute the refund process via Stripe.

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  • Once the refund is complete, the status of the transaction will be reflected as Refunded. This change will be applied to the Medit Link application as well.

 

[2] Refund on KCP (Korean Cyber Payment system)

  • For the payment made through KCP, the refund request will be sent to the lab. The lab can execute the refund process by contacting the Medit Link operations team (+82.02.2193.9600).
  • Once the refund is complete, the status of the transaction will be reflected as Refunded. This change will be applied to the Medit Link application as well.

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